Refund policy
At MiniEcom, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the process for initiating a return or requesting a refund for your order.
Refund Eligibility
Refund requests are accepted within 15 days of receiving your item(s).
To qualify for a return or refund:
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The item must be unused and in the same condition as received.
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The product must be returned in its original packaging.
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Proof of purchase, such as an order confirmation or receipt, must be provided.
Return Process
1. Contact Customer Service
To initiate a return, please email us at:
Include your order details and the reason for requesting a return.
2. Return Shipping
Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.
3. Return Instructions
Once your return request is approved, we will provide the necessary return instructions and address details.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery.
Please provide clear photos or videos showing the issue. After reviewing your request, we will arrange a replacement or provide a full refund if the claim is approved.
Non-Returnable Items
The following items are not eligible for return:
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Personalized products
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Gift cards and vouchers
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Final sale or clearance items
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved Refunds
Approved refunds will be processed within 7–10 business days and will be credited back to your original payment method.
Rejected Refunds
If the returned item does not meet our refund eligibility criteria, we will notify you via email with the reason for rejection.
Late or Missing Refunds
If you have not received your refund within the expected processing time:
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Check your bank account or payment method.
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Contact your bank or payment provider, as processing times may vary.
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If the issue continues, please contact us at: